Last updated: June 24, 2026
This Refund Policy explains how refunds are handled for subscriptions to services provided by Zivv Tech LLC ("Zivv", "we", "us", or "our"). Payments are processed by our Merchant of Record, Paddle.com Market Limited ("Paddle"), and refunds are issued through Paddle.
If you are not satisfied with your subscription, you may request a full refund within 14 days of your initial purchase. We will refund the amount paid for the current billing period, no questions asked.
Subscriptions renew automatically. Charges for a renewal period are generally non-refundable once the new period has begun. To avoid being charged for the next period, cancel your subscription before the renewal date.
To request a refund, email support@zivv.dev from the email address associated with your account, including your order or invoice number. We aim to respond within 2 business days.
You may also request a refund directly through Paddle using the receipt link in your purchase confirmation email.
Approved refunds are processed by Paddle to your original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear.
This policy does not limit any statutory rights you may have under applicable consumer protection laws in your jurisdiction.